Plymouth’s Mayflower Marina has won The Yacht Harbour Association’s 2021 Coastal Marina of the Year Award (over 250 berths).
Voted for by members of the public and marina berth holders, the prestigious Marina of the Year awards focus on the quality of the marina facilities and the customer service provided by marina staff. The awards were announced in a virtual award ceremony at the Southampton Boat Show on Thursday 16th September.
Jon White, General Manager of The Yacht Harbour Association, who announced the awards commented: “We are in the second year of operating in this new environment where marinas have to protect their staff, protect their customers and above all deliver excellent service. Marina managers and staff have risen to that challenge in an outstanding way. We recognise that this has been complex to manage and so it’s fantastic to see the number of votes that have been placed for these awards, which recognise superb efforts.
We are very excited to announce that Mayflower Marina has been awarded Coastal Marina of the Year (over 250 berths), huge congratulations to Charles and the team”
Charles Bush, Managing Director of Mayflower Marina, said: “It feels really special to win such an award after the challenges of the past 12 months, and for us to be considered worthy of so much customer support is really quite humbling. I am so pleased for our staffing team for whom this award is a testimony to their individual and collective contribution in upholding the high standards we aspire to.”
Mayflower Marina’s Deputy Harbour Master, Mike Knowles also received a special mention in the Employee of the Year category at the awards.
Their Marina of the Year Award comes on the back of news that Mayflower Marina has retained it’s 5 Gold Anchor status. This externally assessed accreditation was confirmed on 28th July after an extensive review of the marina by assessors from The Yacht Harbour Association.
The internationally recognised award is highly regarded with its objective to raising standards and providing customer centric services. Mayflower Marina is one of just over 100 marinas in the world currently achieving 5 Gold Anchor status, highlighting its high standard of facilities, its commitment to customer service excellence and operational competence.
David Crouch, Chairman of Sailport PLC who own and operate Mayflower Marina says “We are delighted to learn that Mayflower Marina has retained its 5 Gold Anchor status. Against the Covid backdrop and the increasingly high standards required to achieve this prestigious award, Charles and his team are to be congratulated. For Mayflower Marina to be ranked amongst the very best is hugely to their credit”.